Why the Old English Concept of Kindness Holds the Key to Effective Business Communication
As fascinating as I find the scholarship on persuasion and consumer behavior, I’ve learned far more about psychology from novelists than from social scientists.
The great American writer Henry James stands out among these timeless mentors, and a quote from him sums up much of my personal theory of communication:
“Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind.”
In this statement, the simplicity of the language speaks vo…
What Is It Like to Work With a Clarity Coach?
I happily rent my home now, but in a past life, I was both a homeowner and landlord. In those roles, my motto used to be, “If it’s broken, get a professional to fix it.”
I’m a writer and a teacher by trade, not a dry-waller or a plumber, and I don’t enjoy any task you might put into the category of “home repair.” So I don’t see why I should spend my precious time learning skills others have already developed and are delighted to put to lucrative use.
As an entrepreneur, I try to apply this sam…
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